Reservation Agent

Four Seasons Cairo at The First Residence
About Four Seasons Hotels and Resorts
At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our family members are masters
of their crafts who believe in treating others as we would have them treat us.
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is flanked by zoological
gardens and the western bank of the Nile, our address in Giza's prestigious
First Mall complex puts you in the center of it all. Catch a glimpse of the
river or the Great Pyramids from your room as you head out to explore the
ancient wonders, or spend the day by the pool, indulging in an aromatic
massage once reserved for Egyptian royalty. Or opt for shopping in the high-
end boutiques at the First Mall or experience the best of gastronomy aboard
our newly opened First Nile Boat, offering panoramic Nile views and brilliant
international cuisine.
The Four Seasons Hotel Cairo at The First Residence is looking for
Reservations Agent who shares a passion for excellence and who infuse
enthusiasm into everything they do.
Main Responsibilities:
* Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
* Achieve the optimum level of guest satisfaction and departmental profitability.
* To have an in-depth knowledge and understanding of the operation of the business ensuring the ability to provide a thorough response to guest enquiries.
* To deal efficiently and politely with all telephone, email, internet and 'in person' enquiries
* To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
* To exercise effective listening to capture relevant information and provide a premium experience for the guest
This Position Requires Candidates That:
* Previous Reservations and/or Front Office and High-Volume Call Center
* Have English language proficiency.
* Preferred to have bachelor's degree in hospitality/ business administration.
Join Us and Enjoy …
* Be part of a cohesive team with a singular focus on creating the best possible guest experience.
* Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
* Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.
* Excellent training and development opportunities.
* Complimentary stays at Four Seasons properties (based on availability) with discounted meals.
* Employee service awards.