CS Support Officer
Job title:
As a Customer Service Support Officer, you will interact with customers,
company sales and/or service representatives to handle a variety of pre-sales
or post-sales service functions.
Your role:
* Fully Responsible for on time delivery managing outbound and inbound shipments in a timely and accurate manner, while ensuring continuous improvement of warehouse performance.
* Ensure a smooth customs clearance and importation, prepare all the required data, Q &R/permits/documents/All required approvals on time for accurate delivery.
* Organize and monitor the storage and distribution of goods inside and outside the country (inventory control).
* Operate warehouse and managing the security and accountability of inventory through transaction documentation, process and procedure verification, and system review, as also audit of incoming and outgoing shipments.
* Responsible for the maintenance and compilation of documents for the purpose of data entry and following up in the event of discrepancies and ensuring compliance with appropriate regulations, policies and timely and accurate resolution of issues that may arise.
You will be part of the Customer Service Team however you will get the chance
to work with numerous stakeholders within the organization and you will report
to the CS Support Specialist
You will have an opportunity to improve your skills in Logistics and Customer
Service in a multinational set up while working in a hybrid model.
A career at Philips comes with all sorts of wonderful benefits. Be sure to
speak to your recruiter about benefits in your region.
You're the right fit if:
* Proven working experience in logistics and distribution management.
* Excellent analytical, problem solving and organizational skills, Ability to work independently and handle multiple tasks.
* Experience in Customer Services or Customer Relations (= >5 yrs. minimum)
* Strong knowledge in ERP/ SAP/ Excel is a must have.
* Fluent in English, verbal and written in addition to local language is a must have.
About Philips
We are a health technology company. We built our entire company around the
belief that every human matters, and we won't stop until everybody everywhere
has access to the quality healthcare that we all deserve. Do the work of your
life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
If you're interested in this role and have many, but not all, of the
experiences needed, we encourage you to apply. You may still be the right
candidate for this or other opportunities at Philips. Learn more about our
commitment to diversity and inclusion here.
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