Position Summary
1. Approve requests of the warranty and return based on standard check logic.
2. Set unit costs of new service partners' and secure service soundness
through checking and analyzing data.
3. Count, manage and improve service cost, internal labor costs and related
expenses.
Role and Responsibilities
1. [Soundness management] Identify an issue by analyzing approved service
cases.
2. [Warranty and return approval] Examine whether claim data is reasonable.
If the case meets the standard, approve it. Separate exceptional cases.
3. [Unit cost management] Examine whether a new customer's contracted cost
for each product is appropriate.
4. [Credit management] Manage a customer's claim and payment status. Discuss
with relevant departments when issues happen and then adjust.
5. [Managing service costs] Calculate and manage service costs paid to a
customer and analyze data to establish an improvement measure.
6. [Understanding inspection logic] Find out if there is something wrong with
the approval logic.
7. [Managing appropriation fund] Identify whether appropriation is reflected
based on the guided rate compared to revenue and calculate the required
amount.
Skills and Qualifications
* Bachelor's degree from a reputable university.
* 2-4 years of experience in Warranty Claiming & Data Analysis.
* Good Communication, Presentation & Negotiation Skills.
* Problem Solving & Analytical Thinking.
* Details & Quality Orientation.
* V. Good Knowledge of MS Excel & SAP System.