Job Responsibilities:
* Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
* Strategizing and monitoring the daily activities of customer service operations.
* Assisting customer service staff with duties where required. Training staff in areas of customer service hired.
* Making weekly & monthly report for the agent performance and ticket performed.
* Making improvement to smoothen the workflow.
Job Requirements:
* Excellent in English.
* V.Good Communication skills.
* V.Good Problem-solving skills.
* V.Good Leadership skills.
* V.Good Coaching and handling skills.
* V.Good Skills (Excel and PowerPoint).
* Call Center TL Experience (1year at least).
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