AFR – Operations Team Leader

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories. DHL Global
Forwarding, Freight (DGFF) is the Group's air, ocean and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.

Currently, we are seeking for AFR - Operations Team Leader. In this role,
the successful candidate is coordinate implementation of AFR Ops/CS strategy
and plans to deliver flow of goods and information across the customer's
global supply chain utilizing air transportation, maximizing profitability and
optimizing utilization of business and human assets in line with business
strategy and objectives, corporate guidelines and policies.

Key Responsibilities
*
Coordinate implementation of AFR Ops/CS strategy and plans in line with
business strategy and requirements, corporate guidelines and policies
* Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team 's resources, and meet work schedules and targets to provide air freight forwarding for internal and external customers
* Contribute to develop, maintain and achieve air freight productivity targets
* Assist to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc.
* Seek opportunities to expand business with new clients and continuously improve in-house customer services
* Develop close business relationship with existing clients and achieve a desired level of customer retention
* Keep track of account performances, prepare and provide monthly reports to management
* Establish and develop business relationships with customers through regular customer visits
* Contribute to development of shipping tenders and ensure on-time submission on relevant documents
* Promptly respond to pricing enquiries in an efficient and competitive manner, and timely and accurately update local tariff
* Implement all facets of inbound and outbound documentation for all services
* Contribute to processes and design systems to enhance service quality and alignment with company's direction and long-term goals
* Detect issues and opportunities, and implement improved practices for AFR Ops/CS focusing on increasing effectiveness and efficiency

In area of AFR product:
* Create or confirm transport orders, perform bookings, and optimize booking
* Prepare, control, and distribute all required Import/Export documents
* Identify performance issues of suppliers, and propose solutions to improve performance
* Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders
*
Understand customer and key stakeholders interests and concerns and advise
direct reports, customers and key stakeholders
* Build strong, trusting relationships with DPDHL managers
* Extensive contact with other specialist departments
* Cooperate with and coordinate 3rd parties e.g. external service providers

Management Responsibility
*
Supervise professional level employees (typically entry or experienced level)
and may also supervise some non professional employees

Job Skills
*
Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground
Transportation, Cold Chain, Import Export, Tracking, CRM, Telecommunications,
Budgets, Microsoft Excel, Technology Trends, Commercial Management, DPDHL
Business Knowledge, Business Processes, Business Strategy, Stakeholder
Management, Influencing, Feedback, Presentation & Storytelling, Facilitation,
Negotiation, People Management, Resourcing

Qualifications & Experience:

Education Level - Bachelors Degree

Experience Level - more than ‎5 years

We offer:
*
Opportunities in a global company where you can contribute your ideas and
skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification* * attests to our best-in-
class efforts to attract and retain talent by fostering a positive work
environment and encouraging personal and professional development among
employees. The development of talented women in our organization will be a
focus for us and an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF* because we have:
*
The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and *fastest response times
* The best solutions* and *best customer service

Our Vision : The Logistics Company for the World.
Our Mission : Excellence. Simply Delivered.
Our Purpose : Connecting People, improving lives.
Our Values : Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other
legally protected characteristics.