Back Office engineer - Water Utility

Application Deadline:
Location: Cairo, EG, ‎11511
Contract Type: Full-Time
Working Hours: ‎40
Employment Type: Regular
Are you passioned about water utility and do you enjoy supporting customers
solving technical matters? Are you eager to join a company that is innovating
with solutions directly impacting global climate efforts and enabling a
sustainable transition?

Grundfos contribute to a thriving Back Office team by providing timely and
effective technical advice to the incoming inquiries. Provide technically
advanced support by delivering world class Customer Service by applying
established procedures and guidelines to provide technical quotation,
information, advice, and assistance regarding Grundfos´ products and services
before, during, and after a transaction to maintain and improve the
organization´s Customer relationship.

What is the job about?

Overall, your tasks will cover:
* Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
* Follow up on Customer interactions within set SLA.
* Process special orders and inquiries in coordination with the suppliers.
* Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
* Identify business opportunities and handover to external sales
* Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
* Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
* Support with ad hoc tasks defined by leadership

What 's in it for you?

• Bachelor's Degree in Engieering with minimum of ‎3-‎5 years work experience in pump or related industry


• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.


• Knowledge of business structure, products and key market needs to create a productive Customer centric experience.


• Demonstrate working knowledge SAP (CRM/SD).


• Familiarity with MS Office applications.


• Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).


• Good communication and networking skills together with the ability to build skilled and trusting relationships with both Internal and External Stakeholders.


• Professional written and spoken English.

Do you want to learn more

This position is based out of Cairo. If this sounds appealing to you,
please upload your CV/resume and cover letter today via our Careers portal. If
this job sounds appealing, please send your resume and cover letter by
clicking "Apply".

To dig deeper into the Grundfos universe, follow us on
http://linkedin.com/company/grundfos or http://youtube.com/user/grundfos and
to get to know some of your future colleagues and why they appreciate working
at Grundfos, check out Meet our people: https://www.grundfos.com/careers/meet-
our-people

We look forward to hearing from you.
About Grundfos
Grundfos is one of the world 's leading water technology companies with more
than ‎19.000 employees in ‎60+ countries all over the world. Our skills commit
us to pioneering solutions to the world's water and climate challenges and
improve the quality of life for people. We dare to do things that others
cannot or dare not do, as we believe innovation is not only a business
opportunity, but an obligation. And what really matters to us is not short
term profit, but the impact we make. By becoming part of our united powerful
team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to
contribute to our purpose, please apply. We need and welcome professional
people from all corners - however you identify and whatever your background
is.