POSITION VACANCY
Care Center Advisor
POSITION SNAPSHOT
Location: Cairo, Egypt
Company: Nestle Egypt
Full-Time Contract
POSITION SUMMARY
The Care Center Advisor is responsible for bringing business benefits to
brands & products in terms of services to consumers, consumer understanding,
and alternative media to enable more trust and more loyalty. He/she is also
responsible for interacting with consumers to provide information in response
to inquiries about products and services as well as handling and resolving
complaints using the appropriate brand tone of voice inherent to social media.
A DAY IN THE LIFE …
Service Quality Management
* Monitor Omni-Channel Quality.
* Audit CES Related Consumer/User Experience (CX/UX) (e.g. Contact Us Form).
* Survey Brand Service Experience.
Training Management
* Conduct Product Training.
* Build Soft Skills.
* Develop onboarding programs.
* Execute process training & capability building.
Knowledge & System Management
* Update product information, Nestle team addresses and other information related to Care Center.
* Engage OMNI Admin System Updates (e.g. Macros, Scripts, Address Book, Product Catalogue, etc.).
Innovation/Growth Drivers
* Stay up-to-date with external CES/CX trends (new tools, ideas, services).
What will make you Successful?
We thank all applicants for their interest; however only those individuals
selected for an interview will be contacted.
We are Nestl e, the largest food and beverage company. We are 308,000
employees strong driven by the purpose of enhancing the quality of life and
contributing to a healthier future. Our values are rooted in respect: respect
for ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF 91.4 billion sales in 2018, we have an expansive
presence with 413 factories in more than 85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com.
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