Core competencies, knowledge and experience**
* knowledge of call centre industry (systems, processes, techniques, etc)
* Analytical experience and MS office use
* Experience with IEX, CMS, Avaya,
* Excellent communication skills with internal and external stakeholders and ability to addresses concerns and facilitates two-way feedback
* Attention to detail and high level of accuracy
* Ability to multi-task, focus and complete reports for extended periods of time
* Team player, strong influence and relationship management skills
* A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
* Enthusiasm for working in an intensive, deadline-driven and high-profile role
* Ability to write routine reports and correspondences.
* Able to communicate professionally - oral and written
Must have good time management with the ability to work with minimal
supervision and under tight timelines
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