Handling all the inquiries, requests and complaints of the customers which are
received via inbound/outbound calls or mails in order to fulfill their
requirements within the quality standards of the company and departmental
objectives to maintain company image.
Education
* Bachelor degree from a recognized university.
Experience
* 0 - 2 years of experience in the same function.
* Must be graduated
* Presentable
* Very good English
* Very good communication skills
* Maximum age is 28
Working conditions:
* Rotational Shift basis 8 hours including 1 hour break
* Males: work on night shifts
* Females: Maximum till 10 PM during winter and till 11 PM during summer
* Days Off: 2 consecutive days, excluding the weekends.
Accepted candidates will attend an induction (training before login).
Offer includes:
* Attractive salary
* Medical and Social Insurance
* Mobile Line
Customer Care
* Receive incoming calls for Orange Triple play and El Gouna on 01223200725 (cafes), 01223200726 (El Gouna), and 01223200727 (Triple play).
* Interface directly with customers to figure out the confronted problems in order to resolve it.
* Send customers problem to the concerned party and follow up in order to solve it in the predetermined service level.
* Initiate tickets on CRM for all handled case.
* Report escalated issues to management team in order to minimize customer downtime.
* Monitor Orange Triple play customers and Initiate outgoing calls for lines that are physically down in order to solve their problems.
* Initiate outgoing calls for Triple play customers in order to inform them about the problem updates to confirm the problem resolution.
* Inform Orange Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.
* Handle the received e-mails on [email protected] and [email protected]
Regular
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