Star assistant

؜ - ؜العبور city ؜ -

تفاصيل الوظيفة

Job Information


Number of Positions
‎1*
Business Line
Automotive
Function
*Administration
*
City
*Obour
*
State/Province
*Cairo
*
Country
*Egypt
*
Zip/Postal Code
*‎11311
****


Job Description



  • Welcoming and assignment of the visitor/ customer

  • Prior information about incoming customers with an appointment.

  • Reception of all entering visitors/customers.

  • Assessment of the visitors'/customers' concern (with and without appointment)

  • Accurate assignment of the visitor to the consultant pool.

  • Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.

  • Supervision of the visitor/ customer.

  • Overall coordination of the visitors within the dealership.

  • Active steering of the current workload of potential consultants by keeping a permanent overview.

  • Creation of transparency in the optional planning and assurance of a smooth workflow.

  • Re-prioritization of the deployment of the consultants in bottleneck situations.

  • Guidance of the visitor/customer to the respective consultant who is being presented by him.

  • Handover of necessary information about the visitor/customer to the consultant.

  • Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).

  • Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.

  • Functioning as a link between the departments.

  • Transmitting of a positive first impression of the brand, company and dealership.

  • First contact person for the visitor/customer.

  • Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.

  • Checking of the working area (welcome area, front office, vehicle display area and consultation area) and taking care of a flawless general condition.


**


Requirements**
* Bachelor 's degree in any discipline
* ‎1-‎3 years of experience in a customer-focused role
* Positive attitude and good communication skills
* Excellent English communication
* Commitment to delivering a high level of customer satisfaction

ملخص الوظيفة

  • المُعلن : Abou Ghaly Motors
  • تاريخ الإعلان : 05/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : العبور city
  • الراتب : -
  • الهاتف : -

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