Mercedes Benz - Star Assistant

Job Information

Number of Positions
‎1*
Business Line
Automotive
City
*Obour *
State/Province
*Cairo *
Country
*Egypt *
Zip/Postal Code
*‎11311 ****

Job Description

• Welcoming and assignment of the visitor/ customer


• Prior information about incoming customers with an appointment.


• Reception of all entering visitors/customers.


• Assessment of the visitors'/customers' concern (with and without appointment)


• Accurate assignment of the visitor to the consultant pool.


• Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.


• Supervision of the visitor/ customer.


• Overall coordination of the visitors within the dealership.


• Active steering of the current workload of potential consultants by keeping a permanent overview.


• Creation of transparency in the optional planning and assurance of a smooth workflow.


• Re-prioritization of the deployment of the consultants in bottleneck situations.


• Guidance of the visitor/customer to the respective consultant who is being presented by him.


• Handover of necessary information about the visitor/customer to the consultant.


• Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).


• Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.


• Functioning as a link between the departments.


• Transmitting of a positive first impression of the brand, company and dealership.


• First contact person for the visitor/customer.


• Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.


• Checking of the working area (welcome area, front office, vehicle display area and consultation area) and taking care of a flawless general condition.

**

Requirements**
* Bachelor 's degree in any discipline
* ‎1-‎3 years of experience in a customer-focused role
* Positive attitude and good communication skills
* Excellent English communication
* Commitment to delivering a high level of customer satisfaction