The Role
Responsibilities and Duties: • Support the Head of Customer Service with
the daily tasks • Prepare delivery documents (local and export) • Follow up
and update system for orders dispatch, arrival & receiving and coordinate
with the customers & sales team. • Prepare offers and Proforma invoices, LPOs,
and letters • Prepare bank documents (L/Cs and collections) • Follow-up on
pending payments, overdue payments, etc • Prepare reminder letters for
customers • Prepare and update weekly reports and send them to top management
• Prepare weekly demand table (weekly production table) • Coordinate the
stickers • Book containers with shipping lines for export orders • Freight and
local transportation cost reduction. • Identifying new clients and customers
that might benefit from Baalbaki’s product portfolio • Liaising with clients
to understand their needs and report on progress • Develop and maintain
mutually rewarding relationships with customers • Use technical know-how to
persuade customers that our products best satisfy their requirements • Use
skills to convince customers that our products and services are the best
available in terms of price, quality, and on-time delivery • Prepare needed
reports for head office and management • Meet regular sales forecasts • Record
all relative market and customer contact and detailed data
Requirements
* University degree in Business, Marketing, or related field • Strong experience in the supply chain department • Effective presentation and communication skills • Able to deal with people diplomatically and professionally • Works well independently and as part of a team • Able to build and maintain lasting relationships internally and externally • Attention to detail • Strong problem identification and resolution skills • Strong technical skills and knowledge of the industry
About the company
Baalbaki Chemical Industries (BCI) core industrial activities are focused on
Polyurethanes & Specialty Chemicals. BCI is the largest independent
manufacturer of Aromatic and Aliphatic Polyester Polyols, Isocyanate Pre-
polymers, Polyurethane Systems, and Polyurethane Auxiliary Chemicals in the
Middle East and Africa regions. BCI has manufacturing facilities in the UAE
and Egypt as well as distribution and technical service centers in Turkey and
Jordan. BCI is also a leading producer of Specialty Adhesives for the Flexible
Packaging Industry and for the Leather and Footwear Industries.
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