Responsibilities and duties:
* Respond to customer inquiries and complaints via phone, email, or in-person.
* Manage customer accounts and processing payments
* Maintain accurate records of customer interactions and transactions.
* Provide customers with information on port services and regulations.
* Assist with the preparation of reports and presentations
* Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods.
Qualification, Experience and Skills
* Bachelor's degree
* Have certifications or diplomas in customer service, communication skills, conflict resolution, or related areas.
* 1:2 experience in customer service or related fields such as sales, marketing, or hospitality.
* Specific experience in a particular industry or with a specific service.
* Good knowledge about industry trends
* Strong communication skill, both verbal and written.
* Very Good English Language both spoken and written
* Good organizational, problem-solving, and multitasking skills
* Able to handle customer complaints and resolve problems quickly and effectively.
* Able to communicate effectively with customers: listen actively and understand their needs.
* Attention to details
* Able to work well in a team, collaborate with other departments as needed, work independently, and take initiative when necessary
* Able to adapt to change situations and handle multiple tasks simultaneously.
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Business Unit: QNB - Saudi Arabia Division: International Banking Department: International Banking Country: Saudi Arabia Closing Date: 31-Aug-2022 About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middl…
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