Business Unit: QNB - Saudi Arabia
Division: International Banking
Department: International Banking
Country: Saudi Arabia
Closing Date: 31-Aug-2022
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB
Group has steadily grown to become the largest bank in the Middle East and
Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends
to more than 31 countries across three continents providing a comprehensive
range of advanced products and services. The total number of employees is more
than 28,000 serving up to 20 million customers operating through 1,000
locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks
from leading credit rating agencies including Standard & Poor's (A), Moody's
(Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from
leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding
international presence, QNB currently ranks as the most valuable bank brand in
the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social,
educational and sporting events.
Role Summary: The role of the Customer Service Officer is primarily to be the
first point of contact for any in branch for QNB's clients. You will provide
assistance with all day to day client enquiries and provide the appropriate
solution. Working as part of the Branch team towards the overall sales target
you will promote and market QNB's products in a compliant manner.
Role Description: Your core responsibility is to provide excellent, efficient
and compliant customer service. You will take the time to understand the
individual clients situation providing you with enough information to make
informed recommendations with regard to QNB's products and services.
Processing applications for various products and services you will quality
check and assist clients wherever possible. Whist providing excellent sales
through service, will maintain the highest level of compliance in your day to
day practise, recording where appropriate for internal and external audit
purposes.
Qualifications:
Relevant Diploma / Bachelors Degree preferred. 2 + years of experience of
branch customer service in a major banking institution is advantageous.
Note: you will be required to attach the following:
1. Resume / CV
2. Passport Copy
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