Customer Service Officer

؜ - ؜الجيزة ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies corporate customer needs and fulfils it with proper bank's products or services

  • Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed

  • Promotes and sells the bank's products and services to achieve the yearly set targets

  • Ensures that brochures are up to date and in place

  • Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfils them in a professional manner

  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

  • Contacts corporate customers to advise them on readiness of delivery items (certificates, cheque books …. etc.) and returned cheques

  • Uses cross-selling techniques with EGBANK existing corporate customers

  • Adheres to Branch Operating Model

  • Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager


  • Makes calls upon request to EGBANK existing corporate clients




  • KEY PERFORMANCE INDICATORS (KPIs)



  • Number of corporate customers complaints and the recurrence of the same complaint

  • Customer satisfaction rate: customer feedback surveys and pulse checks

  • Achievement of individual sales targets and quality targets

  • Number of cross selling successfully conducted by the job holder

  • Constant availability of brochures

  • Number of times the job holder did not adhere to the Branch Operating Model

  • Number of T/F and accounts services error free applications

  • Number of remarks and recurrence of remarks in quality assurance individual reports

  • Number of remarks and recurrence of remarks in audit reports

  • Number of remarks and recurrence of remarks in compliance reports

  • JOB REQUIREMENTS

  • Minimum education


: Bachelor degree in business administration or related field


Desired education


: Baking principles


Languages


: Fluent English and Arabic (Writing and speaking)


Ideal experience


: ‎3 years of experience in banking experience

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 15/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

customer service
الجيزة
26/12/2023

* Collect, Analyze and Report Data * Work closely with stakeholders to ensure data accuracy * Work with external stakeholders to present data and come up with findings * Perform all types of raw material and final product data analyzes to be presented to Management and all stakeholders …

Customer Service Officer
أبو ظبي
17/06/2022

Synopsis Oversee and monitor the daily activities and provide guidance to other resources within the customer service and operational area, to provide excellent customer service in the most effective and timely manner to increase satisfaction and, where possible, revenues. Accountabilities * Plan…

Customer Service Officer
دبي
18/06/2022

The Role * Proactively manage a local portfolio of client service relationships and ensure clients are satisfied. - Take ownership of client servicing issues and facilitate their resolution. - Work with internal departments to meet customer's needs. Requirements * At least 1 - 3 years of re…

Customer Service Officer
أبو ظبي
29/06/2022

Synopsis To support and troubleshoot customer problems through Help Desk functions. To deliver, evaluate and review training programmes for customers across the Amadeus network. Accountabilities * Provide quality customer support by answering customer calls, Emails, gathering and analyzing inform…

Customer Service Officer
دبي
29/04/2022

To execute the Customer service activities and ensure careful handling of all the customers. ### **Key Responsibility Areas** * Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient …

Customer Service Officer
الرياض
03/07/2022

Business Unit: QNB - Saudi Arabia Division: International Banking Department: International Banking Country: Saudi Arabia Closing Date: 31-Aug-2022 About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middl…

Customer Service Officer
جدة
04/07/2022

Role Summary The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB's clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sa…

Customer Service Officer
مصر
05/06/2022

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we …

Customer Service Officer
دبي
08/07/2022

Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title:** Customer Service Officer **Job Description:** Supports customer service activities and initiatives for a limited number of products, services or clients. **Location:** Dubai , …

Customer Service Officer
دبي
15/07/2022

**Role Description:** * **Division / Department:** Shopping Malls * **Reporting to:** Manager, Customer Service * **Level:** Officer **Role Purpose:** The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ens…

Language: English