Customer Service Specialist

؜ - ؜السويس ؜ -

تفاصيل الوظيفة


  • Providing face to face in office meeting with the customers to discuss customers' claims, inquiries, requests and complaints.

  • Handle angry customers in professional way (V.I.O.) to contain the situation and lead it into cooling-down.

  • Listen to customers carefully and classify customer's objectives in order to assign the suitable prompt action.

  • Form solid link between external customers and internal customers in order to clarify and solve any situation.

  • Use TOS applications to provide customers with accurate up to date info.

  • Filing required interactions submitted by our customers through CRM platform addressing concerned dept.

  • Initiate and handle VGM accounts in coordination with our IT team, informing the customers with the needed requirements and verify their data.

  • Provide constant help regarding VGM possible challenges.

  • Acting as MTS customer service & help desk at Sokhna branch.

  • Coordinate with Customs authorities in order to recognize and adhere to Customs needs and requirements.

ملخص الوظيفة

  • المُعلن : DP World
  • تاريخ الإعلان : 07/11/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : السويس
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

السويس
11/06/2023

**Responsibilities and duties:** * Respond to customer inquiries and complaints via phone, email, or in-person. * Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods. * Manage customer accounts and processing payments * Maintain accurate re…

السويس
30/11/2023

**Responsibilities and duties:** * Respond to customer inquiries and complaints via phone, email, or in-person. * Manage customer accounts and processing payments * Maintain accurate records of customer interactions and transactions. * Provide customers with information on port services …

السويس, حي السويس
12/02/2023

<p> <strong>Customer Service / Office Administrator</strong> <strong><u>For Suez residents only</u></strong></p> <p>As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: Interact with British customers to provide information in response to inquiries, e…

new القاهرة
23/06/2022

## **Job Description** Customer Service Tasks : * Create Sales orders (order placing) * Contact customers & know their forecast every quarter. * Helping Sales Mangers in issuing a new order according to quantities required by customers. * Follow customer's needs and deliver material on t…

القاهرة
30/04/2022

### **Description** Handling customers questions and inquiries ### **Qualification** Fresh University graduated. Good command of English language. Very Good Computer knowledge

jahra
11/06/2023

Job Req Number: 67870 Time Type: Full Time Responsible for coordinating with the client and/or client representatives for transactional requirements and to ensure client orders are fulfilled well within the parameters of the Service Level Agreement, in coordination with the Transportation and War…

الكويت
07/12/2022

Job Req Number: 60588 Time Type: Full Time Responsible for coordinating with the client and/or client representatives for transactional requirements and to ensure client orders are fulfilled well within the parameters of the Service Level Agreement, in coordination with the Transportation and War…

الجبيل
27/10/2022

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the wo…

القاهرة
31/10/2022

#### **Job Description** * Become a DaShop product expert * Provide detailed account walkthroughs and assist many new customers with implementation * Clearly communicate account setup requirements and expectations with customers and key stakeholders * Educate customers on DaShop's toolkit, …

الكويت,
22/12/2022

Hiring New Position LOCAL ONLY 18 Transferrable Customer Service Specialist Customer Service Specialist Duties and responsibilities * Providing customer support via telephone, e-mail, voice chat or in-person * Informing customers about products and services * Responding to customer questions * Reso…

Language: English