Retail and Leisure Manager

Job Purpose: Job Purpose: To manage all aspects of the assigned business /
portfolio of businesses, including defining the strategy and implementation
plans to deliver key business objectives. Lead the creation of the value
proposition, considering all key stakeholders and customer segments.
Continuously d evelop the business to ensure the achievement of commercial and
financial targets, compliance with local and international regulations /
standards, efficient management of operations, and delivery of a customer
focused service in accordance with dnata corporate values. Accountabilities:
Plan - Establish medium to long-term plans and set appropriate contingency
measures to secure the business long term positioning, profitability and brand
value based on a thorough evaluation of the market (competitors, suppliers,
customers, products and external influences). - Define business objectives,
including a focus on return to profitability, achievement of sales targets and
overall growth in line with the agreed strategy. - Monitor the changing market
situations, and continuously adapt the business strategy to meet market
conditions and challenges of the future. Track competitor activity and
recommend changes in processes, systems and strategy for business growth, to
address these needs. Oversee / independently research client/prospect
information and travel market trends, source client key contact information
and support the sales strategies of the assigned businesses. - Ensure the
business is prepared, equipped and teams appropriately skilled and trained to
achieve objectives and key performance indicators (KPIs) in line with the
business strategy. Ensure that necessary operational interfaces are developed
to reduce operating costs and promote efficiency. - Prepare and manage media
plans in terms of advertisements and marketing - Responsible for B2C, the
digital marketing of dnata Travel website, support designing and product
upgrades, social media campaigns, SMS marketing on regular intervals etc.
Deploy - Be accountable for leisure annual budget for all manpower, revenue
and expenditure. Ensure cost effectiveness is achieved in all areas of the
business through the efficient utilisation and deployment of resources, and
through effective implementation of best practices. - Create a culture of
service excellence; utilising periodic service audits and employing
appropriate service recovery measures where necessary. - Lead and manage all
colleagues within the assigned business / portfolio of businesses, inspiring a
culture of high performance, collaboration and respect; taking into account
the culturally diverse workforce, and challenging environment. - Act as a role
model for Company vision, mission and values (VMV), ensuring these are
embedded across the assigned business / portfolio of businesses. Lead -
Actively lead and provide direction to operational / sales teams to ensure
revenue targets are realised, and that overall profitability objectives are
achieved through the implementation of efficient and effective working
practices. - Manage and develop relationships with key clients, airlines,
vendors, suppliers, government authorities and other service providers,
forging relationships that support and promote the business purpose, image,
products and profitability in the market. - Represent dnata Travel / assigned
business / portfolio of businesses at various conferences, internal / external
meetings and industry events, acting as a brand ambassador, working with
internal partners to understand and exploit opportunities to promote the
businesses wherever possible and practical. - Identify new business
opportunities and ensure the successful achievement of the overall business
objectives relating to sales, new products, marketing objectives and promote
the image of dnata Travel and dnata travel brand(s). - Set and monitor
performance objectives and development plans for direct reports which are
aligned with the overall business objectives; identify improvement areas
requiring formal intervention and training, both on an individual and team
basis. - Ensure objectives are cascaded and the Company performance management
approach implemented at all levels of the business, focusing on SMART goals,
regular feedback and alignment of development opportunities. Execute -
Establish the pricing strategy in liaison with relevant internal teams where
appropriate. Creatively manoeuvre within the established pricing framework,
making tactical decisions to enhance market share and generating additional
revenue where opportunities arise. - Based on the market, customer preferences
and management expectations, develop creative initiatives to promote principal
products and services to maximise the business presence and impact. - Ensure
business operations remain compliant with related country laws and all
relevant data and returns are filed on time.
Qualifications & Experience: Qualifications: - Degree or Honours (‎12+‎3 or
equivalent) in a relevant field (e.g. business, travel and tourism)
Experience: - 8yrs+ experience in Travel / Tourism, at least 5yrs of which are
in management/supervisory capacity; - Strong product ad managerial experience,
along with a well-developed sense of commercial acumen; - Previous experience
/ awareness of the Middle East market in the travel / aviation industry would
be advantageous; as would experience in new leisure vertical start-up
ventures. Knowledge / Skills: - Excellent people management skills; - Proven
communication, negotiation and influencing skills; - Proven track record of
strategic planning, budgeting and delivery; - Fluency in Arabic would be
advantageous.