Retail Manager

Introduction

Are you target oriented and do are you an excellent manager? Then we are
looking for you! Our client is looking for a Retail Manager in Kuwait. Our
client is an upscale toy store concept in Kuwait, importing high quality toys
from Europe, the US and the Far East.

What we offer

Your salary is a tax free all-inclusive salary! You will have a direct and
permanent employment with our client for either ‎2 or ‎3 years. You will be
working in an international business environment. They offer ‎30 days annual
paid leave and benefits as per Kuwait Labor Law.

Description

Our client is looking for an experienced Retail Manager to supervise and
evaluate all company branches within a designated geographical area. Oversee
the company branches including People, Processes, Policy & Products within the
designated area of responsibility, ensuring all staff and management work
towards achieving organizational objectives. You will be reporting directly to
the Retail Director.
* Manage and motivate a team to increase sales and ensure efficiency;
* Analyze sales figures and forecasting future sales volumes to maximize profits;
* Ensure standards for quality, customer service and health and safety are met;
* Resolve health and safety, legal and security issues;
* Respond to customer complaints and comments;
* Promote the organization locally by liaising with local schools, newspapers and the community in general;
* Organize the execution of special promotions, displays and events;
* Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
* With Marketing, maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
* Work with the Visual Merchandising & Space Management team and ensure proper plan & adjacencies that support departmental plans and store capabilities;
* Comply with and enforces standard policies and procedures;
* Select, train, motivate. performance appraisals, devising PDP, coaching and evaluate department personnel. Direct, co-ordinate and review work plans for the department, assign activities, monitor work flow, review and evaluate policies and procedures;
* Hold monthly updates with team members and key strategic partners in the office for dissemination of information; prepare management meetings for dissemination of information;
* Be a lead Ambassador of the organisation at all times.

Who are you

You are a seasoned, results-producing retail management professional with
extensive experience leading profit-generating operations through innovative
merchandising, pricing and discounting, and focus on continuous product
turnover. You are a true teamleader skilled in developing highly productive,
sales-driven teams by implementing customer-focused training and sales
programs. Next to that you have the exceptional ability to establish rapport
with customers, gain trust, and build strong repeat and referral business.

Skills & Competencies:
* Medium proficiency in Microsoft Excel, Word, Outlook, Internet Explorer;
* Strong analytical skills & compliance driven;
* High level of verbal and written communication skills (English essential, Arabic is an added asset);
* Great decision making skills;
* Target oriented.
Education & Qualifications:
* Degree in Business Administration (B.A.) or equivalent in Marketing, Sales or related field;
* Retail experience is mandatory;
* Willing to relocate to Kuwait.