ID: 1586 | 10 - 20 yrs | Saudi Arabia | careers
Position Objective:
Develop organizational key performance indicators (KPIs), scorecards and
dashboards related to Incidents, service management, capacity, and
availability, and work with relevant cross-departments to identify methods to
collect and analyse such indicators.
Job Description and Responsibilities:
Develop organizational key performance indicators (KPIs), scorecards and
dashboards related to a different infrastructure network, platform,
electromechanical, and application performance.
Develop and maintain a process for gathering, validating, and analysing
performance information.
Work with services and relevant teams and departments to identify key
performance indicators that can be benchmarked against best practices.
Monitors/measure and reports on vendor performance and provide results on
vendor SLAs.
Develop/Monitor/measure and report on OLA/SLA within the organization and
provide reports.
Monitors/measures and reports performance relating to corporate
plans/strategies, key policies and standards, service effectiveness and
service risk.
Drives the standardization of SLAs and vendor measurement with stakeholders.
Apply a range of data analysis techniques to enable senior managers to have a
detailed understanding of the effectiveness of various reports, potential
risks, and potential problems.
Establish a process for creating different reports within the relevant
timescales. Develop a clear understanding of the scope and content of
performance reports required by Management/Executives.
Identify performance monitoring gaps, and the implications of the gaps, and
make recommendations as to how to address those gaps.
Qualification and Skills:
Master or Bachelor in Information Technology
10+ Years Experience with a minimum of 3+ years experience in the relevant
field of leading a large program and project of Business Intelligence.
Hands-on experience in Developing organizational key performance indicators
(KPIs), scorecards and dashboards related to a different infrastructure
network, platforms, electromechanical, and application performance. Experience
in performing business intelligence or business analyst functions, turning
data into useful information, including visualization through dashboards.
Strong skills in using analytical tools (Excel, PowerBI, Tableau etc).
Required to have PMP, ITIL and COBIT.
Any certification in Data Analysis tools will be a plus
Knowledge of different performance standards and benchmarks.
Good analytical skills.
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