• Investigate the complaints received from customers/merchants and take the
necessary action as per prescribed disciplinary rules
• Check and evaluate the representatives rating and insure and follow the
quality standards
• Evaluate different surveys from Representatives about ROs and Support and
take necessary actions
• Regularly Investigate and Keep a check on Reps and customers Fraud orders
(Frauds investigations)
• Available to work on different shifts based on the department requirements
• Interpret and comply with quality process standards
• Oversee the implementation and ensure efficiency of inspection and quality
systems
• Document quality process activities
• Inspect data to detect areas for improvement
• Elaborate, recommend, and oversee improvement actions
• Report on results of quality activities
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