Service Delivery Manager

؜ - ؜الرياض ؜ -
موقع المُعلن

تفاصيل الوظيفة

Job Description



  • Apply current Giza Systems Service Management Model.

  • Continuously enhance and improve the Service Management Model

  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

  • Developing a deep understanding of projects to gain insights into the scope of service delivery

  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

  • Performance and Quality Management

  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

  • Providing accurate and regular reports to the management on performance of the service delivery

  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring

  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

  • Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service


Personal Skills



  • Proficiency in leading both physical and virtual teams

  • Experience in dealing with third-party-provided services

  • Operational ability in a diverse, large-scale environment

  • Exceptional customer-facing skills

  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

  • Mastery of ITIL (Information Technology Infrastructure Library) principles

  • Expertise in people management and leadership

  • Strong organizational skills

  • Capacity to train and guide junior team members

  • Ability to manage and prioritize tasks efficiently

  • Solid resource planning and problem-solving skills

  • Readiness to demonstrate a proactive attitude

  • Excellent verbal and written communication skills


Technical Skills



  • Collaborating with technical design teams to set standards for software, hardware, and security

  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles

  • Meeting Support

  • Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems

  • Collaborate with technical & management teams to enhance and improve the Service Management Model


Job Details


Job Location
Riyadh, Saudi Arabia
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Technical


Preferred Candidate


Career Level
Management
Years of Experience
Min: ‎7 Max: ‎10
Degree
Bachelor's degree

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ملخص الوظيفة

  • المُعلن : Giza Systems EG
  • تاريخ الإعلان : 17/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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