Riyadh, Saudi Arabia
Netcracker
If digital transformation, next-generation technology, and growth
opportunities excite you, then join our Netcracker Technology team! Our
culture and collaborative work environment are the keys to our success. Here
you will work with the best in class global teams, earn a competitive salary
and contribute to the largest digital transformations around the world.
What 's in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when
thinking of technical solutions, we explore possibilities and innovations and
get excited about new technology. We take complete ownership of our roles and
aren't micromanaged or left feeling like just another number. The results we
achieve are highly visible to our leadership team and we are recognized for
our work and promoted accordingly.
What is the scope of this role?
* Own all activities around Production environment in scope of post-production support service;
* Be a key expert in the support area, provide guidance and help to other team members as required;
* Be the main contact point for internal (within company's organization) and external (customer IT and business teams) escalations;
* Build good relationship with customer;
* Make sure all customer requests are promptly handled and resolved for continuous, courteous and professional support coverage;
* Act as a customer advocate across all departments within Netcracker;
Experience and Requirements:
* 4+ years progressive experience in the technical/client/application support fields, requiring solid technical skills
* Ownership, excellent communication skills and interpersonal skills
* Ability to assume a leadership role; owning the job; team player; constant focus on results
* Strong troubleshooting and problem-solving skills; quick learner
* Consistently sound level of judgment and professional conduct
* Ability to multi-task, work under pressure, meet challenging deadlines
* Knowledge of SW development/implementation methodology (Agile, Waterfall)
* Spoken and written English (Spanish, German, Italian, French and Portuguese will be considered as advantage);
* Willingness and ability to travel
* Knowledge in OSS/BSS solutions, experience in business transformations program
* Enterprise software, telecommunications or call center background
* Knowledge/experience in the following concepts and technologies: NFV, SDN, Cassandra, Ignite, Kafka, REST API, Microservices, Machine Learning
* Ability to read Java code and query Oracle DB would be a plus.
Education:
* Bachelor's degree in related field
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions
to service providers around the globe. Our comprehensive portfolio of software
solutions and professional services enables large-scale digital
transformations, unlocking the opportunities of the cloud, analytics,
virtualization, and 5G mobile networks. With an unbroken service delivery
track record of more than 25 years, our unique combination of technology,
people and expertise helps companies transform their networks and enable
better experiences for their customers.
Connect with us on LinkedIn and stay up to date on our company news.
: Are you a problem solver, explorer, and knowledge seeker - always asking, "What if?" If so, then you may be the new team member we're looking for. Because at SAS, your curiosity matters - whether you're developing algorithms, creating customer experiences or answering critical questions. Curiosit…
**Injazat, a G42 company** , empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Part…
DESCRIPTION Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvem…
## **About this opportunity** We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered custome…
#### **Job Description** * Apply current Giza Systems Service Management Model. * Continuously enhance and improve the Service Management Model * Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary * Taking ownership …
### **Job Title** Service Delivery and Operations Manager ### **Job Description** Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better t…
### **General Information** Req # WD00033512 Career area: Services Country/Region: Saudi Arabia State: Riyadh City: Riyadh Date: Friday, July 1, 2022 Working time: Full-time **Additional Locations:** * Riyadh - Riyadh - Saudi Arabia ### **Why Work at Lenovo** Here at Lenovo, we believe in smarter…
**Service Delivery Manager** ** Would you like the opportunity to develop your career with a global energy company?** ** Do you enjoy contributing to business growth?** ** Be part of a team that keeps moving** Our Oilfield Services business provides intelligent, connected technologies t…
Details Required Experience 10+ years Department Software Development and Testing Career LevelManager Position Location Cairo Skills Communication customer service Requirements and responsibilities # **Service Delivery Manager Responsibilities:** * Maintaining positive relationships with custome…
**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lea…