Sales Development Representative

Goal of Sales Development Role
A Sales Development Rep (SDR) identifies and qualifies new sales opportunities
through using a blend of inbound and outbound prospecting tactics. This is to
support our effort in creating cross-functional alignment with Sales to build
a consistent number of opportunities to provide a predictable, and scalable
pipeline for revenue growth and closed won business.
The role is dedicated to lead management and nurturing leads to support
Marketing and Sales objectives.
Three core elements of the SDR role:
* Prospecting, identifies, qualifies and cultivates sales opportunities through a blend of outbound and inbound techniques. Diligently researches companies as a component of lead generation and qualification activities utilizing the web, LinkedIn, and other research tools available.

• Gather key information to update the CRM system and assign a nurture path and follow-up strategy


• Work closely with Sales Account Executives and the Marketing team to focus on targeted customers and qualify an opportunity to a high-level using BANT/SPIN criteria

Key Areas of Responsibilities:
* Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers on the value of the Genesys solution to meet their business needs.
* Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the a bility to articulate value and uncover needs at each level of an organization.

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  Nurture leads until they are ready to progress in the sales cycle - provide information, discuss the product, and convey value.

  
  


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  Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers

  
  


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  Positions Genesys as a global provider of software and services for communications, collaboration, and customer engagement.

  
  


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  Responsible for achieving aggressive quarterly targets and following up leads in a timely manner.

  
  


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  Maintaining and expanding your database of prospects

  
  

The SDR has a strong skill set that uses the Lead Management process to:

• Update SFDC to reflect current lead status


• Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.


• _Creates opportunities in CRM system & assign to appropriate sales team based on BANT /SPIN criteria _


• Assigns and use Lead Nurturing processes on ICP accounts not yet ready to buy


• _Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies _
  Desired Qualifications & Skills


• Outbound prospecting/inside sales experience preferably within IT / Cloud solutions


• Experience working with Salesforce.com or other CRM platforms


• Experience working with a prospecting tool such as Salesloft or Outreach


• Excellent communication, interpersonal, organizational and telephone skills


• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision


• Ability to analyze business opportunities and read situations well


• Ability to gather and use data to inform decision making and persuade others


• Ability to develop compelling strategies that deliver results with a strong attention to detail


• Experience and deep understanding of front-line sales development


• A good technical aptitude and genuinely interested in technology.


• Ability to swiftly learn product solutions as well as general industry knowledge


• Languages: Fluent in English and the European region assigned


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  Resourceful & ability to adapt quickly to changing environment
  Work Context:

  
  


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  Must be legally eligible to work in Saudi Arabia or DACH dependant on hiring location

  
  


• Fluent in Turkish


• Fluent in Arabic would also be highly desirable


• Works from desk with ‎80% of the assigned work hours predominately over the phone.


• Work the assigned territory which will be aligned to time zones and work schedules framed according to the territory assigned.

Covid-‎19
Safety for our employees and our communities is a key priority for Genesys. We
continue to experience rapid growth during the Covid-‎19 pandemic and are
conducting remote hiring and onboarding processes. All hiring and onboarding
processes are being conducted remotely at this time. We utilize Zoom video
meetings and phone calls during the interview process. We will be working
remotely through at least June ‎30, ‎2021, in most locations, and we are re-
evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys
Every year, Genesys® delivers more than ‎70 billion remarkable customer
experiences for organizations in over ‎100 countries. Through the power of the
cloud and AI, our technology connects every customer moment across marketing,
sales and service on any channel, while also improving employee experiences.
Genesys pioneered Experience as a Service℠ so organizations of any size can
provide true personalization at scale, interact with empathy, and foster
customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one
solution and the world's leading public cloud contact center platform,
designed for rapid innovation, scalability and flexibility. Visit
www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the
workplace. We evaluate qualified applicants without regard to race, colour,
age, religion, sex, sexual orientation, gender identity or expression, marital
status, domestic partner status, national origin, genetics, disability,
military and veteran status, and other protected characteristics.

Reasonable Accommodations:
Genesys is committed to providing an inclusive barrier-free environment,
starting with the hiring process. If you require a reasonable accommodation to
complete any part of the application process or are limited in the ability or
unable to access or use this online application process and need an
alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form for assistance. Please use the Candidate field
in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation
for the application process. Submissions entered for non-accommodation-related
issues, such as following up on an application or submitting a resume, may not
receive a response.

About Genesys:
Every year, Genesys ® orchestrates more than ‎70 billion remarkable customer
experiences for organizations in more than ‎100 countries. Through the power of
our cloud, digital and AI technologies, organizations can realize Experience
as a Service℠, our vision for empathetic customer experiences at scale. With
Genesys, organizations have the power to deliver proactive, predictive, and
hyper personalized experiences to deepen their customer connection across
every marketing, sales, and service moment on any channel, while also
improving employee productivity and engagement. By transforming back-office
technology to a modern revenue velocity engine Genesys enables true intimacy
at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the
workplace. We evaluate qualified applicants without regard to race, color,
age, religion, sex, sexual orientation, gender identity or expression, marital
status, domestic partner status, national origin, genetics, disability,
military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial
information during the application phase.