As the world 's cities grow more complex, people's need to move easily
becomes even more important. Enabling urban flow requires talent and ambition.
Together at KONE, we create the new urban reality. __Your career is a journey,
and how you travel makes a difference.
It's time to make a move. Join our flow.
Certified as a Top Employer in Saudi Arabia, KONE is dedicated to a better
world of work and exhibits this through excellent people practices. We are
committed to fostering a great work culture and inspiring the highest
standards of quality and efficiency from the team putting our people first and
creating a workplace that nurtures collaboration, diversity, growth, and
wellbeing.
Our service business is growing rapidly and we are looking for an energetic
and enthusiastic Service Support Administrator to be based in our head office
in Riyadh, Saudi Arabia. The successful candidate will provide administrative
support for the sales and field teams, enabling them to maximize the time
spent on customer facing activities in the field covering activities related
to Maintenance Operations, Sales Support, Public Tender Preparation, Third
Party Inspection and Reporting.
What will you do?
* Send customer letters and support mass updates in maintenance contracts
* Process maintenance contract cancellation requests, inform Billing Administrator when invoice cancellation or credit note creation is required
* Support in preparation of new maintenance contracts from new installation team or from competition
* Carry out data checks and quality audits for new contracts from KONE Shared Service Center
* Take ownership for customer queries forwarded from first level and follow up with salesperson and other stakeholders to get a response
* Support in preparation and archiving of customer documents
* Manage safety and site access documents of site personnel as requested by site managers
* Assist in repair and maintenance visit planning and communication to customer
* Support technicians and supervisors in material related requests (purchase orders creation, check availability and follow up on delivery)
* Support sales in proposal creation (public tenders)
* Provide reports for Key Accounts
* Other back-office activities as assigned
Are you the one?
* Bachelor's degree is required
* 1 - 2 years of relevant administrative experience
* Excellent Arabic and English language skills, both spoken and written
* SAP Experience is a big plus
* CRM experience is preferred
* Strong knowledge of MS Office applications (Word, Excel...etc.)
* Willing to travel inside Saudi if needed by the business
* Due to current labor regulations, this role is only open for Saudi nationals
Successful candidates will be invited to complete an automated video
interview. Please make sure to check your e-mail regularly to be able to
submit that within the required time frame.
At KONE, we are focused on creating an innovative and collaborative working
culture where we value the contribution of each individual. Employee
engagement is a key focus area for us and we encourage participation and the
sharing of information and ideas. Sustainability is an integral part of our
culture and the daily practice. We follow ethical business practices and we
seek to develop a culture of working together where co-workers trust and
respect each other and good performance is recognized. In being a great place
to work, we are proud to offer a range of experiences and opportunities that
will help you to achieve your career and personal goals and enable you to live
a healthy and balanced life.
Read more on
www.kone.com/careers
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