INFORMATION TECHNOLOGY SPECIALIST

Position
INFORMATION TECHNOLOGY SPECIALIST

Req Code
‎1710-‎020

Location
RIYADH FRONT

Grade
S-‎26

Basic Functions
Directs, coordinates, and integrates information management resources and
systems in support of the contractor support function. Analyses and advises IT
Technical Manager on system requirements, design, allocation, implementation,
and enhancements. Provides contractor information management, automation
support, and advice to provide support and serves as the IMS point of
contact/liaison in matters related to contractor information management

Major Duties and Responsibilities
A. Duties/Responsibilities:
‎1. Assists in the functions of the IMS to include technical support,
application development and programming support and training users.
‎2. Provides assistance, guidance, software support and remediation of
architectural/technical issues.
‎3. Assists in schedule planning and monitoring the automation of contractor
support functions to improve efficiency, timeliness and accuracy of records
and contractor operations and performance.
‎4. Provides support in all automation-related infrastructure and servers;
automation equipment connectivity and coordinates outsourced support.
‎5. Researches and develops automation procedures to enhance workflow and
efficiency.
‎6. Recommends safeguards to mitigate risk and ensure applications and servers
are operating in accordance with established policies and procedures.
‎7. Reviews and enhance existing knowledge of the technologies utilized in
daily operations.
‎8. Directs the coordination with users of computer systems to determine
requirements and deficiencies.
‎9. Implements improvements by assessing current situations, evaluating
trends, and anticipating requirements.
‎10. Maintains information security policies, processes, procedures, and
standards.
‎11. In collaboration with the Information Security Officer, maintains
information security policies, processes, procedures, and standards.
‎12. Assists IT Technical Manager with Technical Evaluations on incoming IT
equipment to ensure compliance of hardware standards as procured
‎13. Assists IT Technical Manager in maintaining IT inventory
‎14. Upon work requirement should visit different VA locations for IT support
‎15. Performs other related duties as required

B. Independence: Acts under the direct supervision of the IT Technical Branch
Manager; performs within broad objectives with significant choice of methods,
and frequently develops methods to achieve desired results.

C. Supervisory Responsibilities: None

Minimum Qualifications
A. Education Level:
‎1. Required: An Associate's Degree in Computer Science or related field.
‎2. Preferred: Bachelor's Degree.
B. Training Certifications:
‎1. Required: Must possess and retain professional certification(s) relative
to IT support technicians, such as CompTIA A+, Information Technology
Infrastructure Library (ITIL) Foundation, or Microsoft Certified Solutions
Associate (MCSA).
‎2. Preferred: Other IT-related certifications.

C. Experience:
‎1. Required: Experience in Information Technology, LAN or Software
Implementation Management.
‎2. Preferred: Five years' experience in the above or related fields.

D. Specific knowledge, skills, ability:
‎1. Knowledge of Information Management policies, procedures and techniques;
knowledge of Network design and support operations network operating systems,
software implementation support operations, and PC databases.
‎2. Strong knowledge in information security and/or network protection.
‎3. Must be able to communicate effectively both orally and writing.
‎4. MS Windows and MS Office proficient.
‎5. Valid US or Saudi driver's license.