At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people we employ and serve around the
world.
"The reason for our success is no secret. It comes down to one single
principle that transcends time and geography, and culture. It's the Golden
Rule - the simple idea that if you treat people well, the way you would like
to be treated, they will do the same." - Isadore Sharp, Founder and Chairman
Four Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential.
Assistant Director of Catering
Four Seasons Hotel Riyadh at Kingdom Centre is looking for Saudi
Nationals
BASIC PURPOSE:
To raise efficiency and effectiveness of the day-to-day operation of the
Catering Department while personally prospecting, selling, planning and
servicing corporate and social business while maintaining FS standards and
maximizing revenue/profit potential. In the absence of the Director of
Catering, assume full responsibility for the operation of the Catering
Department.
ESSENTIAL FUNCTIONS:
Day to day supervision of the Catering function. Including maintaining and
monitoring the accuracy and effectiveness of all written communication from
Catering Manager and Catering Administrative Assistants.
These procedures include but are not limited to: Menu and Event Proposals,
Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and
Delphi Input Standards.
Participate in the preparation and analysis of the Catering weekly financial
forecast, pace reports, monthly production recap, and contribute to the Annual
Marketing Plan and Budget as required.
Actively prospect, handle inquiries, develop new business and maintain a
portfolio of current 'traced' accounts to ensure a full pipeline and
ultimately exceed Catering revenue targets.
Finalize the requirements of personally produced bookings while maximizing
revenue potential through up selling and ensuring effective communication both
written (Resumes, BEO, Daily Reports) and personal contact with all
departments for the success of the event.
Ensure accuracy of Banquet Checks and provide bill review on completion of
program or event.
Supervise the execution of banquet events and ensure client satisfaction at
the outset of all events. Review all function space with appropriate banquet
staff prior to event and find solutions to the inevitable challenges and
glitches that arise while events are on property.
Act as the liaison for all vendor/supplier related clients' needs, (i.e. Audio
Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
Maintain knowledge of hotel facilities, capacities and dimensions of meeting
space and basic operational needs of all operating departments.
Make timely and impromptu decisions, which balance client's needs with the
financial, safety and staffing goals of the hotel.
Plan and/or attend and/or participate in meetings with hotel staff and
clients, including but not exclusive to: Morning Operations Briefing, Morning
CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-
Convention Meetings, Bi-Monthly Board of Operations, planning visits and menu
tastings.
Keep Director of Catering and Planning Committee promptly and fully informed
of all problems or unusual matters so prompt corrective action can be taken
where appropriate.
Respond according to the crisis management plan to any resort emergency or
safety situation.
NON-ESSENTIAL FUNCTIONS:
Assist with all inquiries within the sales, marketing and catering department,
including assistance with high telephone volume and walk-in site inspections.
In conjunction with the Director, prepare, and at times conduct performance
evaluations and mentor for Catering Managers and Administrative Assistants. In
addition, recommend the hiring, terminating, or disciplining of any Catering
or Conference Services employee. Perform other tasks or projects as assigned
by hotel management As required, facilitate and monitor training of new
Conference Service/Catering Managers and Administrative Assistants. Maintain
an understanding of Conference Services and when required assume an active
roll. In the absence of Conference Services Management, host and ensure
maximum effectiveness of Banquet Event Order Meetings, and Resume meetings,
KNOWLEDGE AND SKILLS:
Education: College education preferred

Experience: ‎3-‎5 Years' experience as a Catering or Conference Services Manager
in a full service resort or hotel, of which ‎2 years was specifically selling
and servicing the Corporate and Social markets and handling weddings.

Skills and Abilities:

• Excellent reading, writing & oral proficiency in the English language


• Proven interpersonal skills with a track record of successful client interactions.


• Strong personal selling skills focused on developing lasting business relationships.


• Coaching and People Development Skills


• Good organizational skills.


• Attention to detail.


• Ability to work long and irregular hours, weekends, and evenings.


• Able to negotiate, organize, delegate & work under pressure


• Knowledge of Delphi Sales and Catering Software


• High level of creativity.


• Ability to multitask
  We look forward to receiving your application!
  Learn more about what it is like to work at Four Seasons, visit us:
  http://jobs.fourseasons.com/
  https://www.linkedin.com/company/four-seasons-hotels-and-resorts
  https://www.facebook.com/FourSeasonsJobs
  https://twitter.com/FourSeasonsJobs