Field Service Engineer (CL707293)

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Requisition Number


EMEA09434


Employment Type


Full-time


Location


Riyadh


Job Summary

In this position you will be responsible for the onsite technical service
through the Northern European region. You will perform quarterly maintenance,
on site repair and support initial installation of the ROSA (C) once the
purchase has taken place by the hospital. The Field Services Engineer plays a
critical role in minimizing downtime, by providing direct and onsite technical
support for our capital equipment. In addition to the technical support the
Field Service Engineer provides on time precise documentation of all service
orders to our manufacturing sites and Quality department


Principal Duties and Responsibilities


  • Provide direct first line support and troubleshooting through various communication channels (email/phone/app)

  • Perform on-call emergency repairs for ROSA(C) on site in the assigned territory

  • Investigate product complaints to identify root cause analysis following established processes

  • Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processesManage quarterly scheduled preventive maintenance and upgrades for the regional install base

  • Supporting new installation of the ROSA(C) __ through EMEA

  • Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department

  • Understand and operate within standard and site-specific Operating Room protocol.Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event

  • Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.


Expected Areas of Competence


  • Excellent communication, organizational and customer relation skills

  • Fluent in English

  • Ability to:

  • Evaluate multiple customer issues and set priorities

  • Manage processes

  • Work independently


Education/Experience Requirements


  • B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science

  • ‎3-‎5 years experience of field support, engineering, or other customer facing function preferably with a medical device company

  • Prior experience with Robotics or capital medical equipment preferred

  • Excellent communication, organizational and customer relation skills

  • Ability to work without specific direction on daily activities

  • Project management skills would be helpful


Travel Requirements


  • Up to ‎80%

ملخص الوظيفة

  • المُعلن : Zimmer Biomet
  • تاريخ الإعلان : 30/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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Language: English