Field Service Engineer

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة


  • Attend service calls independently, effectively and on time by recognizing customers' needs and adding value to gain customers loyalty.

  • Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.

  • Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return; maintain a goal of ‎10 working days.

  • Communicate independently in the right manner with internal and external customers.

  • Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.

  • Monitor warranty / service contracts and follow up on their expiry.

  • Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.

  • Maintain installation base for all products supported by TSC.

  • Collaboration across franchise and business partners in the region.

  • Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.


Qualifications



  • Education: University/Bachelor's Degree in Biomedical / Electrical / Electronic Engineering.

  • Years of experience: Generally requires (‎3+) years related experience.

  • Outward Looking-Customer centric.

  • Business and results driven.

  • Interdependent partnering ability.

  • Prudent risk taking.

  • Active team player.

ملخص الوظيفة

  • المُعلن : Johnson & Johnson
  • تاريخ الإعلان : 01/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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Language: English