Field Service Engineer

Overview

Rapiscan Systems is an industry leader in detection technology, providing
cargo and vehicle inspection systems and services for ports, borders,
military, high-threat facilities, and checkpoints to help customers combat
terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a
broad array of scanning system configurations that leverage low-, medium-, and
high-energy X-ray technology--or multiple X-ray technologies--to address each
customer's unique security application requirements. Our commitment to
excellence in imaging performance, innovative design, and uncompromising
quality ensures our solutions consistently deliver best-in-class imaging, high
reliability, and operator satisfaction, to help customers find threats and
contraband with ease and confidence.

Field Service/Support Engineer: Provides highly visible customer support
through the performance of on-site installation, as well as overseeing any
necessary diagnoses, troubleshooting, service, and repair of complex equipment
and systems. Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system. Serves as
company liaison with customer on administrative and technical matters for
assigned projects. Interprets customers' needs and clarifies if the
responsibility for problem resolution falls to sales personnel, customer
support reps, or engineers.

This position provides cargo (CVI) equipment field service engineering support
to delivered cargo systems in Egypt.

**Responsibilities

**
* Carrying out the repair, maintenance and overhaul as necessary elements of cargo systems (CVI)
* Performing general maintenance, fitting, troubleshooting and fault finding on CVI systems & sub systems.
* Providing oral and written response to requests for 3rdline technical request from site of operations to either site engineers, Rapiscan distributors engineers or customer reps
* Providing defect liability or post acceptance support for CVI mobile or airport cargo equipment.
* Installing static, gantry or portal CVI systems as part of an installation team.
* Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.
* Installations: Play a key role in complex and multifunctional site installations. Assist senior engineers in installation and other related work. Shares best practices.
* Training: Proactively seek training to keep up-to-date with technological developments in own modality/modalities
* Quality: Promptly escalate any quality or integrity issue.
* Travelling: as required.
* Environment, Health & Safety (EHS): Comply with the EHS Policies and applicable laws and regulations. Identify and correct hazards and unsafe conditions.

Qualifications

• Bachelor of engineering degree.


• Qualified to degree level in Electrical and/or Electronics or equivalent.


• Technical analytical & Trouble-shooting skills.


• Very good IT Skills with knowledge of networking. PLC knowledge a very good advantage.


• ‎3-‎6 years field service experience.


• Comprehensive knowledge of screening or X-ray is an advantage.


• Ability to work independently with minimum direction.


• High work standards - qualitatively, demonstrates initiative and motivation.


• Strong customer skills


• Full rights to live and work in Egypt


• Very good command of English


• Very good communication skills
  
  OSI Systems, Inc. has three operating divisions: (a) Security, providing
  security and inspection systems, turnkey security screening solutions and
  related services; (b) Healthcare, providing patient monitoring, diagnostic
  cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing,
  providing specialized electronic components and electronic manufacturing
  services for original equipment manufacturers with applications in the
  defense, aerospace, medical and industrial markets, among others.