Field Service Engineer

Troubleshoots, services, installs (deploys) and repairs both Trace and X-Ray
equipment at customer sites. Maintains field service log and filing system to
properly initiate, organize and maintain all field service and job files until
work is completed. When not on travel, individual will provide assistance to
the Technical Support staff. Demonstrates initiative and dedication through
positive use of downtime and an overall willingness and eagerness to
consistently exceed customer and company requirements. Conducts follow up
calls with the customer to ensure satisfaction of work.
Duties & Responsibilities
* Responsible for meeting daily service repair needs and driving customer satisfaction
* Installs, repairs and maintains equipment in the field; provides customer training as required.
* Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
* Order, install, and return parts and manages repair parts cycle time
* Reviews all logs for open issues and prepares formal reports to customers as necessary.
* Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
* Ensures that tools and test equipment are properly maintained and calibrated
* Assesses product/equipment performance based on field support data; recommends modifications or improvements.
* Seeks to provide technical support to customers and other service professionals as required.
* May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
* Possesses a solid level of technical knowledge on the company's Trace and X-Ray technologies.
* Maintains clear and concise business communication proficiency, both oral and written
* Establishes and maintains a close relationship with senior level FSE's and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
Education/Training: Degree or diploma in electrical, electronic,
mechanical or automation.
Experience :
* Solid Knowledge of IT networking
* Directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
* Experienced to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly
* Troubleshoots, services, installs (deploys) and repairs both Trace and X-Ray equipment at customer sites.
Knowledge/Skills: PC applications (MS Word, Excel & Power Point)
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎23,000 colleagues, based in ‎55 countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customers'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with an almost ‎170 year history of innovation, and
five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in threat detection and screening
technologies for aviation, ports and borders, urban security and defence. With
more than ‎40 years of field-tested experience, we deliver the solutions needed
to protect society from the threat and illegal passage of explosives,
prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of
every day our technology and our people make the world a safer place. Smiths
Detection is part of Smiths Group, a global leader in applying advanced
technologies to markets in threat as well as contraband detection, energy,
medical devices, communications and engineered components. Smiths Group
employs around ‎23,000 people in more than ‎50 countries.