AV Supervisor

Posting Date Mar ‎14, ‎2022
Job Number ‎22039350
Job Category Event Management
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? Y
Position Type Non-Management
Located Remotely? N
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

POSITION SUMMARY

Verify that AV equipment needed is in the inventory before event. Set-up,
operate, and troubleshoot all equipment, devices, and systems. Ensure all
equipment is fully operational, repair/clean when necessary. Tape down/dress
loose wire/cable. Label broken equipment. Check delivered equipment and room
set-up against Banquet Event Order. Communicate additions or deletions to
flowsheets. Break-down, remove, and secure equipment. Set-up and maintain
property's portable audio system. Operate and maintain house audio system.
Assist and instruct guests/customers regarding proper usage/operation of AV
equipment. Up-sell AV services. Monitor equipment operation. Read, understand,
and adhere to Marriott Visual Productions (MVP program) SOP book.

Assist management in hiring, training, motivating and coaching employees; and
serve as role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Follow company policies and procedures.
Report accidents, injuries, and unsafe work conditions; and complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information, and
protect company assets. Welcome and acknowledge guests according to company
standards, anticipate and address guests' service needs, and thank guests with
genuine appreciation. Speak with others using clear and professional language
and prepare and review written documents accurately and completely. Answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships, support team to reach common goals, and listen and respond
appropriately to employees' concerns. Ensure adherence to quality expectations
and standards; and identify, recommend, develop, and implement new ways to
increase organizational efficiency, productivity, quality, safety, and/or
cost-savings. Visually inspect tools, equipment, or machines. Reach, grasp,
turn, manipulate, move, lift, carry, push, pull, and place objects weighing
less than or equal to ‎50 pounds without assistance. Enter and locate
information using computers/POS systems. Move up and down stairs/service
ramps. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.