Supervisor

P
OSITION OBJECTIVE The Shift Supervisor position is operational in nature and
involves the supervision of team member activities on shift to ensure that
standards around people, product, cleanliness, and Exceptional Guest
Experience are fulfilled. K

ey Responsibilities P
eople Management -
* eads by example and demonstrates the importance of treating every team member and guest with respect -
* eacts immediately to issues requiring attention during the shift -
* rovides ongoing, specific direction to team members -
* ncourages an exciting and fun work environment while motivating team members to meet goals -
* rains, orientates and monitors new team members -
* eports to Store Manager on team member performance (positive or negative) -
* ssists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management -
* eads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members -
* esponds to guest in a friendly manner while maintaining an appropriate sense of urgency -
* esponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management -
* omplies with and enforces all Tim Hortons operating standards -
* nsures that all product and packaging is properly merchandised and stocked -
* esponsible for shift cash procedures -
* aintains operational efficiency through use of the work schedule -
* upervises team members to ensure primary and secondary duties are completed -
* nsures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) -
* eeps current on all new information (i.e., new product launched, promos and discount schemes) -
* ssists the Store Manager in driving sales and transactions during their shift -
* ompletes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) -
* scalates to immediate superior any issues and or problems Health & Safety -
* nows, understands and follows safe work practices and procedures -
* ses or wears personal protective equipment or clothing as required -
* eports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager -
* oes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone -
* nsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering -
* upervises and ensures that technical equipment in the stores are in working condition. -
* ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. -
* eceives payment by cash, credit cards, vouchers or automatic debits whenever required -
* ssues receipts, refunds, or change to the customers correctly whenever required -
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