Field Service Engineer 2 (I6)

Field Service Engineer Riyadh - Saudi.
At Dell Technologies, we take pride in providing our customers with a quality
of service that more than matches the quality of our products. Our Field
Service team is integral to making sure the service to our customers is
seamless, responsive and focused. Taking our technical skills to customer
sites, we're responsible for everything from installation, configuration and
integration, through to maintenance, troubleshooting and repair. Customers see
us as a trusted liaison who can understand their precise needs on a host of
admin and technical matters. We also work closely with our designers, solution
managers and sales specialists to provide solutions.
Join us to do the best work of your career and make a profound social impact
as a [Field Service Engineer] on our [Field Services Team] team [covering
mainly Riyadh and neighboring cities and other cities in case needed.].

What you'll achieve
Start this section with a short paragraph giving an overview of the job in ‎2-‎3
sentences. Include the selling points of the role following this format
approx.: As a [Field Service Engineer], you will be responsible for [include
the main ‎1-‎2 key responsibilities in a summary]. You will work with [include
the customer type/functional team] on [include project or technology or the
impact].
As a Field Service Engineeryou will apply technical expertise, peer
collaborating, diagnosis tools and analytical practices to resolve customer
issues, taking care of our customer IT operations by delivering outstanding
on-site support.

You will:
* Lead the installation of multiple technical solutions following predefined procedures; perform advanced troubleshooting techniques to address complex technical issues
* Utilize independent discretion and decision-making authority to assess and adjust technical solutions based on the specific client issue
* Work autonomously in providing on-site technical support and in delivering installation services
* Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:

Essential Requirements
* Technical aptitude and troubleshooting skills
* Driving license.
* Available for afterhours on-call rotation
* Fluent in English and Arabic as add on.
* Be able to lift equipment in accordance with current H&S rules

Desirable Requirements
* Graduate of technical studies or up to ‎1-‎2 years of related experience at least.
* Storage Technologies, High-end Networking/Storage/Server experience

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Application closing date: ‎8 June ‎2022

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs, job requirements and individual qualifications, without regard
to race, color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military service, family
medical history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages. Read the full
Equal Employment Opportunity Policy here.