Field Service Engineer - Saudi Arabia

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Requisition Number


EMEA08777


Employment Type


Full-time


Location


Riyadh


Job Summary

You will perform quarterly maintenance, on site repair and support initial
installation of the ROSA (C) once the purchase has taken place by the
hospital. The Field Services Engineer plays a critical role in minimizing
downtime, by providing direct and
onsite technical support for our capital equipment. In addition to the
technical support the Field Service Engineer provides on time precise
documentation of all service orders to our manufacturing sites and Quality
department.


Principal Duties and Responsibilities


  • Providing direct first line support and troubleshooting through various communication channels (email/phone/app)

  • Performing on-call emergency repairs for ROSA(C) on site in the assigned territory

  • Investigating product complaints to identify root cause analysis following established processes

  • Completing administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes

  • Managing quarterly scheduled preventive maintenance and upgrades for the regional install base

  • Supporting new installation of the ROSA(C) through EMEA

  • Developing rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department

  • Operating within standard and site-specific Operating Room protocol

  • Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event

  • Managing costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.


Expected areas of Competence:


  • Qualification in Electrical/Mechanical Engineering, Bio sciences or relevant experience with
    medical devices

  • Minimum ‎2 years supporting capital equipment in the research or clinical fields

  • Prior experience with Robotics or capital medical equipment preferred

  • Excellent communication, organizational and customer relation skills

  • Ability to work without specific direction on daily activities

  • Project management skills would be helpful

  • Excellent communication, organizational and customer relation skills

  • Fluent in English


Travel Requirements:


  • ‎80%


Location

Riyadh

ملخص الوظيفة

  • المُعلن : Zimmer Biomet
  • تاريخ الإعلان : 11/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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