Key responsibilities:
* Provide onsite and desk side support services to end users.
* Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.
* Complete incidents and requests within SLA in pressurized environment.
* Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
* Ensure tickets are updated on a daily basis.
* Support meeting room environment and video conferencing.
* Support printers, scanners and other peripherals.
* Support mobile devices, such as iPads, iPhones and Android devices.
* End-User Data back-up and restoration when required in the course of a service incident.
* Smart hands support for data center equipment as per required SLA (in specified locations)
* As directed by CLIENT Tech support will assist in troubleshooting the data center devices
* Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
* Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Behavioral skills required:
* Individual must have good customer facing skills and be well presented.
* Demonstrates independent and pro-active thinking
* Builds effective relationships both within the team and across the business and Professional Services
* Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
* Must be able to work alone and unsupervised, taking the initiative when necessary.
* Must be organized and prioritize work appropriately.
Technical skills & Experience required:
* Must have experience of using a Call Logging system.
* Must have good working knowledge of Windows 7/10 and related Office applications.
* Support experience of MACs would be beneficial
* Knowledge of mobile devices, in particular Androids and iPhones
* Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
* Familiarity with Microsoft SCCM.
* Ability to replace defective parts, as identified by CLIENT.
* Excellent hands on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
* Excellent communication are mandatory in English and Local language
Desired Educational Requirements:
* Completion of CompTIA certifications - e.g. A+, Network+ etc
* Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE etc
**Date Posted:** 10/27/2022 **Job Function:** Desktop Engineer **Location:** Riyadh - SAU **Offered Salary:** Competitive Key responsibilities: * Provide onsite and desk side support services to end users. * Troubleshoot PC related problems at the direction of CLIENT level 2 or S…
**Job Purpose** 1.The Deskside Support technician is a representative at customer locations and will work closely with the client team to provide the required services. 2.The Deskside Support Technician is a physical presence service to provide second line support at client customer locations. …
_Responsibilities:_ * Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. * Strong knowledge on Windows, MAC & IMAC troubleshooting, and desk side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide stand…
* Field Services professional with 2 - 4yrs of experience with the ability to perform the following tasks in a professional manner as listed below * A+ or equivalent certification * Coordinates with End User on expectations and availability to perform the Services * Performs trouble …
Company Description Saatchi & Saatchi has grown from a start-up advertising agency in London in 1970 to a global creative communications company with 114 offices in 67 countries and over 6500 employees. Saatchi & Saatchi is part of the Publicis Groupe, the world's third largest communications gr…
**The Elevator Pitch: Why will you enjoy this new opportunity?** Working with our End-User Computing (EUC) Sales Specialist team, you will have instant impact on an experienced team of six. You will be responsible for driving all sales motions and increasing revenue across our dynamic and growing p…
**Job Description:** **POSITION OVERVIEW** : Manages the activities of several diverse work groups that which provide direct technical IT support to all Parsons end users or clients by performing installations, maintenance, troubleshooting, repair and upgrades to personal computers, workstations, …
#### **Job Description** Serve as the first SOC tier to triage alerts. Ensuring threat alerts are contextually analyzed escalated to next tier (if further analysis is needed). Give feedback and comments on relevant data quality issues. Monitor and report on data collection pipeline health. Log secu…
**Axiom Technologies** is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging…
**About Accenture** Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services -- all …