ability to perform the following tasks in a professional manner as
listed below
* A+ or equivalent certification
perform the Services
* Performs trouble shooting, parts replacement, system upgrades,
deployment and re-pair of End User assets
* Support of administrative activities and tasks
components and soft-ware
* Perform Smart Hands support at the customer location in support
of other IT resolver groups
* Support Customer in second level support when dispatched by
customer
* Update tickets in the designated ITSM system with current status
and work effort.
* Must have proven customer service background. Good
communication skills.
* Assist in resolving technical escalations that arise during service
delivery.
* Proven experience utilizing data and settings migration, imaging,
application installation, and technologies.
* Able to comprehend and follow verbal and written technical
instructions and scripts.
Key responsibilities: * Provide onsite and desk side support services to end users. * Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC. * Complete incidents and requests within SLA in pressurized environment. * Build, configuring and troubleshoot Install "Gold" im…
**Job Purpose** 1.The Deskside Support technician is a representative at customer locations and will work closely with the client team to provide the required services. 2.The Deskside Support Technician is a physical presence service to provide second line support at client customer locations. …
**Date Posted:** 10/27/2022 **Job Function:** Desktop Engineer **Location:** Riyadh - SAU **Offered Salary:** Competitive Key responsibilities: * Provide onsite and desk side support services to end users. * Troubleshoot PC related problems at the direction of CLIENT level 2 or S…
_Responsibilities:_ * Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. * Strong knowledge on Windows, MAC & IMAC troubleshooting, and desk side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide stand…