Date Posted:
10/27/2022
Job Function:
Desktop Engineer
Location:
Riyadh - SAU
Offered Salary:
Competitive
Key responsibilities:
* Provide onsite and desk side support services to end users.
* Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.
* Complete incidents and requests within SLA in pressurized environment.
* Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
* Ensure tickets are updated on a daily basis.
* Support meeting room environment and video conferencing.
* Support printers, scanners and other peripherals.
* Support mobile devices, such as iPads, iPhones and Android devices.
* End-User Data back-up and restoration when required in the course of a service incident.
* Smart hands support for data center equipment as per required SLA (in specified locations)
* As directed by CLIENT Tech support will assist in troubleshooting the data center devices
* Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
* Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Behavioral skills required:
* Individual must have good customer facing skills and be well presented.
* Demonstrates independent and pro-active thinking
* Builds effective relationships both within the team and across the business and Professional Services
* Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
* Must be able to work alone and unsupervised, taking the initiative when necessary.
* Must be organized and prioritize work appropriately.
Technical skills & Experience required:
* Must have experience of using a Call Logging system.
* Must have good working knowledge of Windows 7/10 and related Office applications.
* Support experience of MACs would be beneficial
* Knowledge of mobile devices, in particular Androids and iPhones
* Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
* Familiarity with Microsoft SCCM.
* Ability to replace defective parts, as identified by CLIENT.
* Excellent hands on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
* Excellent communication are mandatory in English and Local language
Desired Educational Requirements:
* Completion of CompTIA certifications - e.g. A+, Network+ etc
* Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE etc
Key responsibilities: * Provide onsite and desk side support services to end users. * Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC. * Complete incidents and requests within SLA in pressurized environment. * Build, configuring and troubleshoot Install "Gold" im…
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