Desktop Support Officer

Axiom Technologies is an Australia-based entity with a history of
providing Managed IT solutions to medium to large-scale enterprises globally.
Please visit our website for more information about what we do at
www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple
activities to more complex plans. This role will provide onsite/ on-call
assistance to end users within the organisation's desktop computing
environment in a timely and accurate fashion to ensure optimal service
delivery.
IT Skills and Experience
* ‎3+ years of Experience in Level ‎2 desktop support.
* Windows ‎10 or ‎11 Admin troubleshooting experience of Intune, cloud and thick build machines
* Keep up with the Windows App and Update release information
* Provide Web application support for Edge or Chrome
* Provide Cloud application support (collaborate with app owners where required)
* Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
* Support MS Teams issues including video, audio, performance
* Familiar with AppV applications, MS Store Apps and packaged applications
* Troubleshoot / find root cause for general performance issues
* Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
* Office license management or troubleshooting
* Keep up with release information for MS Office and security updates
* Support Office issues for native laptop or cloud applications
* Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
* Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
* Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
* Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
* Good Client management and communication skills.
* Should be able to troubleshoot if any application is not working due to network related issues.
* Good Knowledge on browser support and management of Chrome and Edge via GPO.
* Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
* Good Understanding of ITIL concept & ticketing tool.
* Accurately document all work performed through ticketing system including details.
Personal Attributes:
* Excellent End-user computing skills.
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities
* Well organized and extremely detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
In-depth knowledge of:
* Windows OS (e.g. XP, Vista, Windows ‎7, ‎10)
* Microsoft Office applications
* PC\Laptop hardware
* PC\Laptop peripherals, including printers
* Mobile devices
Basic knowledge of:
* Active Directory
* Exchange
* Apple OS
* SCCM
IT Qualifications
At least two of the following:
* PC\Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
* Microsoft Office Specialist (MOS) Certification
Experience in a similar role
* ‎3+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply
for this role, please forward your resume to [email protected]