Customer Service Representative - Saudi National

About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping
people improve their health, and vitality. With a heritage of over ‎200 years,
Cigna Healthcare is committed to its promise of being together all the way in
providing healthcare, clinical management and wellness programs to employers,
individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in ‎30 countries and
jurisdictions, employing over ‎70,000 people that service more than ‎190 million
customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive
a branch license in Saudi Arabia. Saudi Arabia 's Central Bank approved
licensing for Cigna Insurance Saudi Arabia to enhance quality and
competitiveness, increase diversification, and introduce new perspectives to
the Saudi Arabian market. We are honored to have been awarded this license -
and will work diligently to improve the health and well-being of every Saudi
Arabian citizen we serve. As healthier employees lead to more productive
workforces, these efforts are a win-win for all.
Our Offer:
* VIP Healthcare Insurance Plan
* Professional learning programs to help you grow your career at Cigna
* Superb office location at Riyadh Front
The role:
* Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
* Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
* Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
* Mails or routes claim forms and supporting documentation to various units for final processing.
* Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
* You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.
Qualifications:
* Bachelor's degree or equivalent
* Minimum ‎1+ years of customer service experience analyzing and solving customer problems
* Call center experience
* Excellent English written and oral communication skills
* Arabic written and oral skill is a must
* Exceptional organizational and time-management focus
* Ability to perform in a high volume, fast paced call center environment
* Proven ability to work independently as well as a productive member of a team
* Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
* Extensive understanding in Medical Terminology is a PLUS
* Experience in healthcare insurance industry is required (financial/banking are welcome to apply)

Conditions/Requirements:
* Work in ‎24 x ‎7 rotation shifts.
* ‎5 days a week.
* In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
* During public holidays
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to
changing lives. At The Cigna Group, we're dedicated to improving the health
and vitality of those we serve. Through our divisions Cigna Healthcare and
Evernorth Health Services, we are committed to enhancing the lives of our
clients, customers and patients. Join us in driving growth and improving
lives.
Qualified applicants will be considered without regard to race, color, age,
disability, sex, childbirth (including pregnancy) or related medical
conditions including but not limited to lactation, sexual orientation, gender
identity or expression, veteran or military status, religion, national origin,
ancestry, marital or familial status, genetic information, status with regard
to public assistance, citizenship status or any other characteristic protected
by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: [email protected] for support.
Do not email [email protected] for an update on your application
or to provide your resume as you will not receive a response.