Service Operations Manager

Job Description:
Key Responsibilities
* Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST)
* Keep the operational units TSTs and PMTs on track and assure their supply with latest project info's, documents, tools, etc.
* Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
* Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
* Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.
* Manage reclamations and escalations in close cooperation with the SIE project management.
Education
* Bachelors degree in an engineering discipline.
* Training in Surveillance sensors; electronic scanned array radars
Practical experience
* More than ‎10 years of relevant experience managing Services and support matters for large complex projects with longtime experience in the cultural environment of Saudi Arabia.
* Five years experience in Border Security Projects.
* Project Management (PRINCE ‎2/PMI/PMP) trained and experience.
Strong experience in:
* Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
* Leading an operational service or support organization
* Experience in working within a customer oriented environment
* Strong understanding of performance and quality assurance management
* Strong understanding of MRO management
Competencies
* Ability to work in diverse cultural and challenging professional environments
* Strong listening skills (to understand customer requirements)
* Strong service orientation and delivery focus
* Ability to lead project resources, to work under pressure and to meet deadlines.
* Ability to review project deliverables for completeness, quality and compliance with established project standards.
* Excellent communication skills to different levels of customer organization; both written and verbal, preferably in the cultural environment of Saudi Arabia.
* Excellent analytical and conceptual skills.
* Team player and cooperative
* Cost and quality sensitiveness
* Strong service orientation and delivery focused
This job requires an awareness of any potential compliance risks and a
commitment to act with integrity, as the foundation for the Company's success,
reputation and sustainable growth.
Company:
Airbus Defence and Space Saudi Limited
Employment Type:
Fixed term
-
Experience Level:
Professional
Job Family:
Customer Account and Service Management
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