Manager Service Center Operations and Processing

• Organizes and plans the work of supervisors (direct reports) so that resources are optimally utilized, is maximized and ensures that the work carried out in compliance with all relevant procedures.


• Assists to other Senior supervisors to clear the work load and also performs as a backup when required


• Participates with Manager during different business lines meetings (Corporate Banking, Business Banking, Financial Institutions etc.) in a consultative mode to resolve customers and credit issues and acquires approvals as necessary in order to avoid bottle necks


• Replies customers and correspondent bank queries and ensures complaints are addressed promptly and within service standards to achieve customer satisfaction


• Oversees the process work to ensure time and quality standards are met in accordance with International & local rules and within standard turnaround time with zero error.


• Conducts root cause analysis along with Senior Manager of the department for occurring problems in processes, procedures and customer issues and take corrective action.


• Advises and follows up with the team and ensures monthly, quarterly and yearly MIS reports prepared and submitted to Management.


• Ensures the staff training and development requirements are based on recommendations provided in the KPIs. Proposes specified development programs in as well as overseeing the continues in-house staff enrichment through weekly meetings and small in-house coaching groups.


• Implements any special assignment or project given by the Senior Manager


• Identifies critical business issues and develops workable solutions, consolidates, evaluates and implements the development processes affecting to COD services


• Communicates replies of SAMA and Audit related inquiries and implementation the recommendations

ا لمهارات

• Analytical Thinking and Problem Solving


• BSF Business Perspectives (Banking Products)


• BSF Policies and Procedures * Budgeting & Actual Expenses Monitoring


• Business Analysis (Automation, Process Improvement, Reengineering)


• Business Ethics (AML, CTF, KYC)


• Communication, Presentation and Facilitation (Written and Spoken)


• Computer Literacy and MS Office Applications


• Creativity and Innovation


• English Language


• Negotiation & Persuasion skills


• Risk and Internal Control Management


• Strategic Perspective and Management


• Critical Judgment and Decision Making


• Change Management


• Structured Products


• Capital Market and Financial Derivatives


• Fraud Detection and Prevention Techniques


• Competency Based Training/Development Analysis


• In-depth knowledge in Trade Finance operations


• Sound ICC related technical knowledge


• Detailed knowledge on Trade Finance related Policy and Procedure.