Job Responsibilities:
* Manage operations supervisors according to the span of control to ensure delivery of service
* Oversee efficiency of operational processes
* Manage Flash Process to ensure performance delivery matches forecasted
* Reviewing workloads and manpower to ensure targets are met & Monitor business activities to ensure account's progress.
* Manage Capacity calls with client and internal for LOBs within scope and ensure delivery is at/or above committed - proactively highlighting issues to key stakeholders
* Contribute to related stakeholders in reviewing reports before monthly & quarter Business Review & analyzing the account performance results comparing to KPIs, to be improved
* Maintain client engagement and satisfaction (VM & RCOs)
* Track weekly, monthly, and quarterly performance of LOBs within scope
* Mentor and develop SPVs and establish of culture of collaboration and coaching within Operations
Job Requirements:
* +2 Years managing team leaders
* Excellent leadership and analysis capabilities
* Proficiency in use of both Microsoft Office and Google Sheets
* Data Driven decision making capability
* Can clearly communicate direction
* Very good proficiency in English written and verbal communication
* Excellent Problem Solving
* Excellent Communication Skills
* Stakeholder management
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