Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

The Staff Accommodation Supervisor is responsible for overseeing and managing
the accommodations provided to hotel team members. They ensure that housing
facilities are well maintained, safe, comfortable, and meet the needs of the
employees. This role involves coordinating housing assignments, addressing
residents' concerns, and maintaining a positive living environment.
Responsibilities
Staff Accommodation Supervisor
* Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
* Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
* Maintain accurate records of housing occupancy, leases, and related documentation.
Maintenance and Repairs
* Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
* Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.
Resident Relations
* Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
* Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
Health, Safety and Compliance
* Ensure that all housing facilities comply with health and safety regulations and guidelines.
* Conduct regular inspections to identify potential hazards and address them promptly.
* Provide guidelines to residents on safety protocols and emergency procedures.
* Apply safety protocols and ensure that employees follows proper safety procedures and practices.
* Stay updated with industry regulations and best practices related to housing operations and hygiene.
Communication and Documentation
* Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
* Keep accurate records of resident complaints, maintenance requests, and resolution actions.
New Staff Orientation
* Coordinate the orientation of new staff members to their housing accommodations, explaining rules, regulations, and facilities available.
* Provide information on local amenities, transportation options, and community services.
* Continuous Improvement:
* Seek opportunities to enhance the quality of staff housing facilities and services based on resident feedback and industry best practices.
* Implement initiatives to improve resident satisfaction and overall living conditions.
Communication
* Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.