PRO/ Accommodation Supervisor
What will I be doing?
As a PRO/ Accommodation Supervisor, you will support the Human Resources
Department by ensuring the upkeep and cleanliness of the entire Team
Accommodation. As well as, y ou are responsible for managing visa
administration to deliver an excellent team member experience. Specifically,
you will be responsible for performing the following tasks to the highest
standards:
PRO :
* Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates
* Responsible for all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families
* Maintain good relations and visits to the owning company, immigration, health department, ministry of information, traffic police as well as all government departments and ministries
* Provides assistance on police and court cases, immigration and labor issues and other related matters
* Ensures that all food handlers are having occupational health cards and ensures that expiring cards are renewed on time
* Provides assistance in obtaining visas for travelling key personnel
* Organize/Facilitate appointments for the Emirates ID card for team members
* Make sure all hotel licenses are applied in timely manner and up to date
* Maintains all hotel personnel records and Human Resources files to ensure confidentiality where necessary
* Other duties and responsibilities as assigned by Human Resources Manager /Director
Accommodation :
* Allocate rooms to new team members with the HR Head as per Recruitment plan
* Welcome team members at the Airport/accommodation to escort them to their allocated rooms
* Handover keys and apartment/rooms inventory upon check in and take handover for the same upon check out.
* Ensure cleanliness of Apartment/room for the above purposes
* Perform routine inspections of all check out rooms and spot checks of all occupied apartments/ rooms for the Team accomdoation
* Report and follow up on any maintenance defects or other issues
* Inspect, routinely, service areas, store rooms and corridors
* Schedule and supervise deep cleaning and any other projects related
* Ensure the adherence to hotel brand standards at all times
* To report any maintenance requirements to the HR Head
* To ensure that working areas are free from blockages, rubbish etc.
* Carry out the fire, safety and evacuation procedures as required by the Hotel Fire Policy
* Comply with the hotel standards in relation to hygiene and personal presentation
* Comply with the hotel's health, safety and hygiene policy
* Carry out any other reasonable duties as requested by the HR Head
What are we looking for?
PRO/ Accommodation Supervisor serving Hilton Brand hotels are always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role, you should maintain the attitude, behaviours, skills, and
values that follow:
* Previous experience in a PRO/ Accommodation role
* Preferable canddiates who are familiar with Sharjah legislations and regulations
* A successful track record of managing a team
* Strong organizational and analytic skills
* An attention to details
* Strong communication skills
* A passion for delivering exceptional levels of guest service
* Proficiency, preferred, with computers and computer programs, including Microsoft Office
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!