Job Purpose:
Contribute to problem resolution by giving in-person, hands-on support to
communications, Audiovisuals and related technologies.
Key Accountabilities & Responsibilities:
* Provide 24/7 IT Technical Support as scheduled by the manager and follow the time frame (SLA) to complete all services request or incidents based on the agreement.
* Respond to Call Center and receive all calls related to IT technical support.
* Troubleshoot all technologies issues.
* Connect and set up hardware or software as requested by the customer and approved by the customer services manager.
* Establish and enforce CSC service levels agreements in consultation with end users to establish problem resolution expectations and timeframes.
* Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
* Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
* Track and analyze trends in CSC requests and generate statistical reports.
* Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
* Attend training seminars, conferences, and trade shows to broaden knowledge of current and future CSC issues and technologies.
* Train, coach, and mentor CSC Technicians and other junior staff.
* Respects patients and their families to promote a patient-centered care culture.
* Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
* Create, remove and edit staff email account and shared folder based on their needs.
* Performs other related duties as required.
Job Qualifications and Experience
Minimum or Required:
One Year Diploma in the field of Communications, information sciences, or a
related field. With 2 Years of Experience.
Preferred:
(2) Years Diploma in the field of Communications, information sciences, or a
related field. No Experience Required
Responsibilities Job Description * Installing and configuring computer hardware, software, systems, networks, printers and peripherals * Monitoring and maintaining computer systems and networks. * Responding in a timely manner to service issues and requests * Providing technical …
## **JOB DESCRIPTION** The Information Technology Director is responsible for providing vision, leadership and advocacy for the planning, development and use of information technology in support of KAPSARC's mission, vision and goals. ## **EDUCATIONAL QUALIFICATIONS** * Bachelor's degr…
**Posting Date** May 27, 2021 **Job Number** 21016405 **Job Category** Information Technology **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** Y **Position T…
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with …
Company Description ** At AECOM, we 're delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our…
Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. …
**Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance**. Overseeing the annual IT budget and ensuring cost-effectiveness. Monitoring daily operations, including server hardware, software, and operating systems. Information technology ma…
**Position** INFORMATION TECHNOLOGY SPECIALIST **Req Code** 1710-020 **Location** RIYADH FRONT **Grade** S-26 **Basic Functions** Directs, coordinates, and integrates information management resources and systems in support of the contractor support function. Analyses and advises IT Tech…
**Job type:** Permanent **Emp type:** Full-time **Industry:** Automotive **Expertise:** IT & Telecoms **Salary type:** Annual **Salary:** Negotiable **Location:** Riyadh Province, SA **Job published:** 26-02-2023 **Job ID:** 32342 Job Description **For our client, Chery M…
**Job Number** 23184852 **Job Category** Information Technology **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION …