JOB PURPOSE
DUTIES & RESPONSIBILITIES
Behavioural Competency
Business Insight:
§ Analyze and interpret complex data to identify patterns and themes
§ Establishes the root cause of a problem
§ Gets inputs from others to enable informed decision making
§ Applies and modifies complex learned function specific concepts or methods
appropriately
§ Considers multiple models and scenarios while investigating a problem or
situation
Ensures Accountability:
§ Demands high performance, based on KPI's set
§ Insists on compliance with organisation's strategy and unit goals
§ Monitors progress of performance and changes approach accordingly.
§ Takes ownership of own work.
§ Makes clear the consequences of non-performance
Decision Quality:
§ Makes sound day-to-day decisions
§ Makes independent decisions in urgent and non-routine situations
§ Considers various inputs, criteria, and trade-offs to arrive at effective
decisions and recommendations
§ Knows when to act independently or to escalate an issue
Plans and Aligns:
§ Integrates own work plans and priorities with those of other functions
§ Balances the need for adequate planning with the need for action
§ Creates a realistic time line with steps outlined in the right sequence.
§ Anticipates and minimizes bottlenecks or delays
Builds Effective Teams:
§ Supports and encourages inputs and new ideas from the team
§ Communicates positive expectations for the team
§ Effectively delegates responsiblities while providing support and structure
§ Gives team members an opportunity to lead portions of a meeting or project
§ Sets work parameters and expectations and makes clear the consequence of non
performance
Instills Trust:
§ Meets commitments by staying true to agreements and decisions that he or she
makes
§ Takes pride in being trustworthy
§ Is honest in relations with customers, team members and other stakeholders
§ Acts on values when it is difficult to do so
QUALIFICATIONS & SKILLS
A minimum of a bachelor's degree in one of the IT related fields: Computer Science, Software Engineering, Systems Engineering, Management Information Systems, etc.
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