Purpose of the Job:
The role of the IT Products Associate for the freight product, you will be
involved in all the technical aspects and touch points of CargoWise (CW) and
its modules, including - but not limited to - training, implementation,
customizations, integrations, process design, automation, and support based on
the best practices aiming for an optimal utilization of CW in the organization
Job Responsibilities:
* Build and customize workflows, registry, documents, reports, rates, and contracts
* Understand CW and middleware database and infrastructure and securely generate data directly from the database when needed
* Understand and document integrations with other systems (SAP ERP, Salesforce, aramex.com, customs authorities, customers, forwarders, GPS, …)
* Understand eAdapter, EDI messages, E2E, and Aramex middleware interactions
* Participate in the design and implementation of aramex freight processes related to operations, accounting, finance, commercial, procurement, and compliance within CW
* Understand the implementation of rates, contracts, CargoGuide, CargoSphere, eAir Booking, and other related modules
* Assist in CW system training and rollout/implementation
* Master data management and cleanup
* Assist the users and MDM team from L1 to L3 and manage requests with WiseTech (WTG) and the implementation partner
* Monitor the implementation partner efforts and suggest improvements
* Monitor and control user access and logins
* Participate in all CW needed solutions from the requirements gathering, to analysis, design, development, implementation, and maintenance & control
Job Requirements:
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