Customer Relationship Officer

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة



  • JOB PURPOSE
    The Customer Relationship Officer is responsible for marketing and selling the
    bank's products and services through direct and cross selling techniques while
    maintaining a high quality service. In addition to developing relationships
    with customers and ensuring that their profiles are up to date.




  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES



  • Develops sales action plan to market and sell the bank's products and services, in coordination with the branch manager

  • Identifies and acquires quality NTB [New to bank] customers through the various selling techniques and activation of referrals

  • Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results

  • Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly

  • Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis

  • Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture

  • Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time


  • Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge




  • JOB REQUIREMENTS
    Minimum education




: Bachelor Degree in business administration or finance from a recognized
university


Desired education


: N/A


Languages


: Fluent in Arabic and English (writing and speaking)


Ideal experience


: Minimum of ‎2 years of experience in Banking, preferred in customer service
and sale

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 30/09/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English