Customer Relationship Officer

؜ - ؜الجيزة ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies customer needs and fulfils it with proper bank's products or services

  • Handles customers' requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction

  • Promotes and sells the bank's products and services to achieve the yearly set targets

  • Ensures that brochures are up to date and in place

  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

  • Uses cross-selling techniques with EGBANK existing customers

  • Adheres to Branch Operating Model

  • Ensures that customers' profiles are updated through implementing the KYC principle (Know Your Customers)

  • Migrates customers to various channels (ATM, cheque deposit box)

  • Carries out any task requested by the Senior Relationship Officer and the Branch Manager

  • Makes calls upon request to EGBANK existing clients

  • KEY PERFORMANCE INDICATORS (KPIs)

  • Number of customers complaints and the recurrence of the same complaint

  • Customer feedback surveys and pulse checks

  • Customer satisfaction rate measured through customer satisfaction surveys

  • Achievement of individual sales targets and quality targets

  • Number of cross selling successfully conducted by the job holder

  • Constant availability of brochures

  • Number of times the job holder did not adhere to the Branch Operating Model

  • Number of out-dated customers' profile

  • Number of remarks and recurrence of remarks in quality assurance individual reports

  • Number of remarks and recurrence of remarks in audit reports

  • Number of remarks and recurrence of remarks in compliance reports

  • JOB REQUIREMENTS

  • Minimum education


: Bachelor degree in finance or business administration


Desired education


: Baking principles


Languages


: Fluent in English and Arabic (Writing and speaking)


Ideal experience


: ‎0 - ‎3 years of experience in customer service or any related field of work

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 24/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English