Customer Success Specialist

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

Job Title:
Customer Success Specialist
Job Description
Duties and Responsibilities
* Manage high volume of customer contacts and communications through phone and email each day
* Use contact search and productivity tools to verify contact information is accurate
* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment
* Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections
* Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
* Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address
customer concerns/roadblocks prohibiting satisfaction or product usage •
Ensure high level of professionalism during all interactions with customers
and prospects
* Collaborate with cross functional teams and management to drive a superior customer experience
* Other duties, as assigned and necessary
Required Qualifications
* Demonstrated ability to effectively communicate with customers in a fast-paced environment
* Prior experience with high volume calling
• Demonstrated aptitude to learn new technology is required • Excellent
knowledge of Microsoft Office programs
* Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes
* Excellent communication skills (verbal, written)
* Demonstrated ability to multi-task, prioritize, and manage time effectively
Preferred Qualifications
* Bachelor's degree/diploma preferred
* ‎2-‎3 years of experience working in a customer service preferred
* Experience working with Salesforce.com or similar CRM preferred
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
Full time
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ملخص الوظيفة

  • المُعلن : Concentrix
  • تاريخ الإعلان : 24/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English